eAuction Platform Overview: The Most Important eAuction Software Features

eAuction Platform Overview

Here's an overview of all the eAuction tools and features you need for your auction eCommerce software (also sometimes referred to as "electronic auctions" and "eAuctions"). Watch the video or read on to learn all about it.

Operate Your Business At Scale

For an auction eCommerce platform to be successful, the eAuction (also spelled e auction or e-auction) software needs to be capable of operating your business at scale and matching your workflows.

Typically, off-the-shelf or SaaS-based tools don't have the customizability necessary to do that, which can make working with these systems challenging.

Customizability with Core Benefits

That's why businesses need a solution that's customizable while maintaining the core features of the eAuction software.

It's beneficial to look for the best-commoditized tools, including being able to deal with standard types of auctions, and having a search function capable of handling millions of SKUs and advanced attributes. Then, you want to be able to customize the software to meet your needs while still retaining all the benefits of the core software features.

Self-Service Is Essential

Self-service for your vendors and buyers (or auctioneers and bidders) is absolutely the best way to go—consumers want to efficiently navigate your electronic auctions, not have to call customer service to do every little thing. And that means enabling self-led customer services online within your auction eCommerce platform.

Automated Audits & Workflows

Automated workflows are another powerful asset for your eAuction platform. You can use automated workflows for validation, such as an audit and review before people can sell and purchase things in an eAuction.

Notifications Mean More Interaction

An intuitive notification system should be present, as this is what allows users to interact with the eAuctions on a regular basis. Platform users should be able to set up their own preferences for how they want to be notified for the different auctions they're engaged in and for the overall platform.

Operate Payment & Shipping Processes

An effective eAuction platform can accept standard payment types and offer shipping and logistics options. It should also be able to do tax calculations and deal with returns and reimbursements and glean the disposition of items based on their status, ratings, reviews, etc., and adjust the search or recommended items function accordingly. 

When winners pay through the platform, potential buyers and vendors want to know if it will go through without issue, even if there are multiple buyers or multiple suppliers.

Maintain Accurate Product Catalogs

Your eAuction platform should also have a robust catalog with accurate product detail pages. Product information, inventory data, pricing, categories, and filters should be dynamically pulled into the auction eCommerce software with automated logistical integrations.

Handle Different eAuction Events

An enterprise-level eAuction platform can handle various auction events. These can be online, in-person, timeframe-based, customer-specific, or group-based. For example, internal filtering can enable the system to only show certain items to the selected group.

Our platform can host any type of auction; you can run traditional and reverse auction websites at the same time, as well as many other auction types.

Improve Marketing with Analytics

Advanced analytics are also crucial to your electronic auction software and could be from machine learning or eCommerce business intelligence. This is what allows the system and the business to drive marketing methods and increase leads.

Online Bidding & Auctioneering

Making sure buyers can easily bid online and that sellers can easily manage their auctions are fundamental to any online auction software. Bidders need to be able to submit bids to a particular auction on the site—preferably at the press of a button—and vendors need to be able to put an item up for sale to be bid on.

Details and images often need to be uploaded as well, so standardizing your listing process is recommended.

Clarity Offers These Features & More

These are all standard features an eAuction platform ought to have, and Clarity certainly provides all of these features with our auction eCommerce software solution.