RON: If we're doing a lot of external connecting where you're not doing the warehousing, your vendors are in your supply chain. And that's what I've highlighted here, so I wanted to make sure to make sure that Chris and the screenshots we brought up a few seconds ago really are talking about all the internal integrations. And that's where it all starts, that's automating your business processes and we've literally done thousands of integrations.
I mean, pick your poison, we've probably integrated it, and if you want to schedule the demo and get on with me, I'll be happy to show you all the integrations we've done and talk through. I keep a list of all the recent integrations we've done over the last couple of years, and at last count, and I've been here ten and a half years, we've done over 4000 integrations. I'm usually pretty surprised when an application comes in that I haven't heard of. I've only had three in the last two years that have come in that we hadn't integrated before, and we actually integrating them just fine. So really the platform has to be able to handle any and all types of integrations, whether that's EDI, API, database, file formatted, custom, it doesn't really matter. You need a robust platform that can integrate all of them.
As Chris said, all the internals of being able to automate your business practice is huge. And then a couple of things just to touch base on mine, I'll focus a little more on the external. Chris talked about the customs and duties and shipping costs and things like that, and that can be both internal and external. It could be on the outbound side of putting together and preformatting the shipping label so you send it along with the order. Conversely, on the inbound side, it could be that while somebody is trying to put together their order from the warehouse in Taiwan and they're in Canada, how much is it going to cost to ship? You want to be able to give them an accurate shipping cost if it's relatively expensive. And so you need that inbound information.
Chris alluded heavily on the stop counts and things like that. That could be coming from your own warehouse, that could be coming from hundreds of vendors. And so you need to make sure that, when we have these external integrations on the outbound side, we're sending and preformatting the orders on the buyers group platform to those vendors for drop shipping appropriately.
If that includes if it's an international shipment, then does that also include any customs and duties forms? Do we auto-charge VAT tax or GST? If we have to, do we include and print the shipping label, which we've done all of those historically before with different projects. What happens if we connect? We've got one client right now that we've connected with 18 of their distributors and they we did all of the eCommerce store fronts for those distributors as well.
So one of the things we automated since we...the master distributor came to us first, the supplier came to us and had us build their system out and integrate it with their back-office ERP, which happened to be a NetSuite integration. And then they said for all of their master 17 distributors, they want us to build their storefront so they can sell the products there. But then they wanted us to integrate all 18 NetSuite installations. So if a distributor were starting to run low in stock, they didn't have to worry about it. Our platform automatically knew what that was and automatically generated the P.O. and sent it to the master distributor who then backfilled in their inventory. So we fully automated their inventory and warehouse scene for all 18 distributors across the US.
Next, automated price changes. As gas prices went up and price changes went up, the master distributor could update the price and then every other distributor had their prices calculated as an uplift off cost. And because the cost was updated and we propagated that to the other 17 distributors, it auto-uplifted the appropriate amount. So everybody still had their margin. So there's a lot of different optimizations there with that integration that you can do. And those are just a few. I love to get on a call with you guys and talk through some of those.
The last section here, Chris, that I'd really like to talk about is, how do you increase revenues? Improve loyalty, improve conversions, improve retention. It's just a simple thing. I mean, we work literally with clients for years to try to increase revenue and there are a hundred different ways to do it. But one of the easiest ways to do that is with eCommerce reordering, and this is one of my philosophies: make it easier for your customers to reorder from you than it is to order from any other option.