Chris Reddick (President and CEO at Clarity Ventures) and Ron Halversen (Vice-President of Sales and Marketing at Clarity) discuss product details pages and customizing the checkout process.

Part 2 of a 5-part series (Return to Part 1)

CHRIS: It's also really helpful, if you're working with a bunch of different vendors who are providing products within the buying group platform, that the detail pages have the complete information for each of those different vendors. There may be information about the business. We may want to show ratings or reviews for each of those suppliers that we're going to be purchasing from or allowing purchasing from.  

Typically, with every item that's part of the buying group, one of the big advantages the buying group can provide is it can provide this kind of standardization of the variations. If you think about a uniform that you might purchase as a franchisee, we work with a lot of franchises that purchase from group buying platforms. They might purchase uniforms for their staff. And there are 12 different colors of uniform that are possible to order. But they really just want two options for this particular account for all of the franchises. 

what is hipaa

CHRIS: So we have the ability to restrict the variations of a product based on the account or the franchise that we're working with? And that's a pretty interesting capability that just makes it easier for the buyers within those different franchise groups that are purchasing from your buying group platform

Another key aspect that we see a lot is notifications, [which we talked about in one of] the previous webinars. You are able to see what the inventory is, order up whatever they need, but possibly being notified when additional inventory is available. It’s possible to notify the sellers, notify the suppliers, “Hey, if you can get more inventory of this amount, we would order it,” and that can be really helpful as well. 

Finally, you have some of the more standard fields like the description, having a nice friendly HTML description if desired, capable of handling any data fields like product data sheets, possibly spec documents or diagrams. In many cases, our clients have dynamically generated schema diagrams that show how the device or the item is constructed, and possibly include a rollover, an exploded view, of the variations or kit items.  

We’ll also include tabs for reviews, tabs for immersive media, videos, instructions, or support. This is one of the most exciting things about working with different buying groups, is they tend to have a really specific need for the end-customers. Ultimately, those are some of the fundamental things that you're going to want to look for. It really centers around a standard product detail page, plus all of the pieces that are required to help someone decide if they can purchase something of that size or quantity, setting up a complex purchase in many cases, right? 

RON: Yeah, that makes sense. And I'm going to go ahead and talk about a couple of the things that you just mentioned. You talked about potentially buying only two colors of the approved uniform for a franchise. Well, one of the things that you can do, at least in a platform like ours, is the ability to have multiple stores. And these stores can be a custom-filtered store within the massive PIM or with the product database.  

Here’s an example. Let's say I carried a thousand items at Costco, right? I'm Costco and I'm the buying group owner and I'm allowing eCommerce buying groups like restaurants and things like that to come to me. Well, let's say Chris owns a restaurant and he comes to my store, Costco, and he goes, “Well, you've got a lot of great prices on a few things. These are the 12 things that I want to buy from you. I want to buy in large quantities and I want to buy often.” So I sign a contract with him. I let him purchase on account. 

what is hipaa

RON: But Chris is like, “I don't trust my employees at all my different restaurants to ensure that they order the right colors of the uniforms with the right logo, and the right equipment for the kitchen that you're selling that I've approved.” So what can happen is, you can have a store within a store, and they can have their own branded store. Chris’s store could have a URL called ChrisStore.Costco.com. And when any employee logs into that store, only the 12 products that we've added to that store from the master database would even show up. And anybody that logs into that account would only see the appropriate variations of colors of uniforms that Chris has approved.  

Because it's its own store, we can do additional customizations like adding custom pricing rules and custom pricing approval workflows. Let's say, for example, Chris allows anybody—any of the franchises—to order up to $500, and anything over that has to go back to him for approval. So now that might be different than every other client buying for me.  

But because we've given them their own store within a store, now I can go in and customize their checkout process completely. So it'll go through an approval process, check to see how many dollars it is, and if it's over $500, it'll come up and say, “You've hit the $500 threshold. This needs to be sent to corporate for approval. If you want to remove some things you can check out, or we're going to need to send this to corporate for approval. Would you like to proceed with what's in the cart currently or go back and edit the cart?” We can give this guided experience that’s very specific to Chris, so you can get extremely customizable.

what is hipaa

RON: Chris also mentioned something about different part numbers. For example, we have one of our clients that has been on our platform for about nine-and-a-half years. 50 million SKUs in a single storefront. Just wrap your head around those kinds of numbers. Do they warehouse 50 million products? No, they do not. They warehouse 3 million products, which is still a crazy number. The other 47 million SKUs are— basically they've been in the business for 75 years, and parts that were sourced 37 years ago that are no longer manufactured, they have them in stock and now they hold the replacement parts. Those other 47 million SKUs are competitive part numbers, OEM part numbers, replacement part numbers, part numbers that have been end of life and now replaced by new part number.  

Let's give an example. If I had a water heater that was 37 years old, and a part went out on it. And I went searching for that part. I could literally go to that website, put that part number in, and, although they don't carry that part, the website, the background knows about that part, knows the part number, and knows today's replacement part for that.  So that was kind when you were talking about the different things. 

Continue to Part 3 to learn about product detail pages and how they can work with custom quotes.